Customer service
Poster increased review rating.

Update by user Jul 19, 2017

Sandals is in the process of making things right. This review will be removed once I send a notarized review removal letter. Thank you.

Original review posted by user Nov 09, 2016

Sandals Resorts Barbados - Ferry Zievinger - Unique Vacations absolutely ruined our 20 year anniversary (which only comes once) We live in Florida and had originally booked closest resort to us which was Sandals Royal Bahamian (Bahamas) As it was our 20 year anniversary I purchased the most expensive suite they had "Oceanfront Penthouse One Bedroom Butler Royal Suite – PWS Located on the top floor of the Royal Windsor Tower, these penthouse Love Nest Suites® showcase stunning ocean views from a private balcony" costing us $2650 without airfare

Well over a month after my booking (including my flights) I received an email from Sandals stating that there was an urgent matter. When I called Sandals Resorts toll free number they informed me that they had to close their Bahamas resort for two months and that I had to pick a new place to go. My easy one hour flight to the Sandals Bahamas now became a four hour flight to Sandals Barbados.

They promised us top floor and ocean view and we got 4th floor with view of trees and construction workers!

They promised us an additional voucher for two free nights good for up to one year of which we never received. We had to change planes in Miami and my wife's luggage never made it on the next plane so when we arrived in Barbados my wife had no makeup, no swim suit, and no clothes for dinner. It was an absolute nightmare.

My wife’s luggage did not arrive until after midnight and our entire first day and night was ruined. My wife was crying her eyes out. Then when I asked to extend a night to make up for first days misery they said they were fully booked and no rooms were available for an additional nights stay which was a lie. Now I know that Sandals does not control the airlines mistakes but bottom line if Sandals Bahamas had not closed and had they not changed us to Barbados none of this would have occurred.

When we got home I contacted every possible person with Sandals organization from top to bottom management. Such as Tammy Gonzalez = VP of Brand, Marketing & Partnerships for Sandals Resorts - Adam Stewart - CEO of Sandals Resorts & and lastly Ferry Zievinger - General Manager of Barbados who finally responded after almost 2 weeks to be told that they are sorry but offered no compensation.

Fernand (Ferry) Zievinger should not be a manager. He should not be in hospitality/customer service industry period. He should stick to photography. Ferry had the nerve to say that the horrible 4th floor room with no view was actually more expensive than the one I paid for in the Bahamas.

So per Ferry - if you pay for "top floor ocean front view" Sandals can give you 4th floor with view of trees and construction workers! BAIT & SWITCH!

Sandals owes us what we paid for "4days/3 nights ocean front on top floor!" I will be contacting my credit card company to dispute. We expect full refund!

If you want the worst customer service that I have ever experienced then Sandals Resorts is for you.

This is just one of many reviews that will continue to spread the word about our nightmare until something is resolved.

Reviewer is in unhappy mood. anniversaryruined stated that there is a room for improvement of i got taken advantage of. Please immediately contact the author of this review to discuss not as described of sandals resorts international vacation package booking and associated monetary loss in the amount of $2650. Sandals Resorts International needs to issue a full refund according to poster's claims.

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Pretoria, Gauteng, South Africa #1239129

Wow! Your wife has put up with you for 20 years???!!! Amazing!!!


Was the Bahamas location closed because of Hurricane Matthew? If so, you were probably lucky to get any room.

to Iggyearl Palm Harbor, Florida, United States #1239149

Nothing to do with the hurricane. Not lucky when I paid for top floor ocean front view and got lower floor with view of trees.

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